Policy of NBP
The company's policy outlines the situations and criteria for reimbursing clients with a negative balance.
The NBP policy applies under these circumstances:
- Clients, both individuals and entities, categorized as retail and professional clients of the firm, are covered. Nevertheless, this coverage excludes clients supervised by a financial services authority or funds managed by professional clients under specific conditions.
- All account types (CFDs) are included, except for those specifically designed for exchange-traded instruments.
If an account balance turns negative, a common scenario in margin trading of financial instruments, the client must reach out to the Support Service via email within 2 working days to request compensation. The firm will then assess the request and decide how to handle the shortfall in the pertinent accounts, providing either full or partial compensation for the negative balance. For clients with multiple accounts, account balances will be combined.
At the firm's discretion, the client's account may be credited with the entire negative balance amount, up to a maximum of €50,000 or the equivalent in the trading account currency. This amount is figured by adding all positive and negative balances within 2 working days of receiving the request.
Policy exceptions apply if:
- The negative balance is not related to the client's trading activities, such as fees imposed by the firm.
- The negative balance arises due to direct or indirect breaches of conditions or violations of market rules, including laws in the UK, the client's home country, or any other EEA nation.
- Legal requirements in the client's jurisdiction mandate negative balance protection from the firm (e.g., in Germany), and the firm's actions comply with local laws rather than this policy.
- The client is involved in bonus programs offered by the firm.
- The negative balance occurs during extreme market conditions or extraordinary market volatility.
